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164 thoughts on “FAQ

  • July 6, 2012 at 10:32 pm
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    for more than two months i can’t access my qq account on my laptop can someone help me to access it?

    • July 9, 2012 at 12:24 am
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      Please contact our customer service team (qqimail@tencent.com) and describe the problem in details. They will help you to resolve it.

  • July 12, 2012 at 12:21 pm
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    These types of information are definitely going to help me. Thanks a lot my friend.

  • July 16, 2012 at 11:14 am
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    Awesome blog post thanks!

  • August 27, 2012 at 2:16 pm
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    How do i use my head phones with qq??
    They work ok with skype.

  • August 28, 2012 at 4:29 am
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    how can i adjust the time on the chat window? it seems to be 3 hours off. i installed qq a few times before, never had this issue

  • August 29, 2012 at 11:59 am
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    i like it

  • August 30, 2012 at 3:01 am
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    Hi Support team,

    I am facign issues to sent email by QQ email box as following message comes up “You have sent too many messages within a short time; please enter the verification code for sending this message successfully.” but there is no verification code shows; even it is the first email I try to sent.
    Thank you (my laptop is HP, Windows 7 (64-bit)

    • September 2, 2012 at 8:19 pm
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      Dear Jackson, please email qqimail@tencent.com for CSR support. They will be able to help you solve the problem. Regards.

  • August 30, 2012 at 9:40 am
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    We are a bunch of volunteers and opening a new scheme in our community. Your website offered us with valuable info to work on. You have done a formidable job and our entire neighborhood will be grateful to you.

  • August 30, 2012 at 11:25 am
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    Hi Like to Chat.

  • September 1, 2012 at 9:48 pm
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    19780302

  • September 2, 2012 at 6:14 am
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    Magnificent site. Lots of helpful info here. I’m sending it to some pals ans additionally sharing in delicious. And naturally, thanks to your effort!

  • September 5, 2012 at 6:46 pm
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    I’m having trouble posting a job on the classified section, How do i do it? Can somebody help?

  • September 6, 2012 at 3:47 am
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    hi i am new user of qq and i like

  • September 9, 2012 at 11:42 pm
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    This is really fascinating, You’re a very skilled blogger. I have joined your rss feed and look ahead to in the hunt for more of your wonderful post. Also, I have shared your web site in my social networks

  • September 10, 2012 at 11:20 pm
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    Thank you for some other informative web site. The place else could I get that type of info written in such a perfect way? I have a challenge that I’m just now running on, and I have been at the look out for such information.

  • September 11, 2012 at 7:26 am
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    How can I store my chat history in online?

  • September 11, 2012 at 11:00 pm
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    I do trust all the ideas you have offered to your post. They’re really convincing and will definitely work. Still, the posts are very brief for novices. May just you please extend them a little from subsequent time? Thank you for the post.

  • September 13, 2012 at 8:59 am
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    Hi..i am trying to sign up qq for the last five days..and after signing up i am getting the mail for the activation of my qq id but everytime i am pressing the link everytime i am getting the message that the link is broken..so kindly help me out..how can i make my activation of my id.

    • September 27, 2012 at 4:38 am
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      Sorry to hear about the problem. Please contact customer service. They will help you to activate your account.

  • September 18, 2012 at 3:54 am
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    If I was blocked by a girl. Can I still access her Qzone?

    • September 18, 2012 at 3:58 am
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      I was blocked in QQi

      • September 27, 2012 at 4:24 am
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        Please contact our customer service at qqimail@tencent.com to reactivate your account.

  • September 18, 2012 at 6:37 am
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    translate has been very flaky lately. when translating from Chinese, I mouse over the selected characters and hit the translate icon, but it either doesn’t translate or takes many attempts.

    When I send a message with the translate button, it often times out. sometimes I must add a space at the end of my sentence before it will translate.

    • September 27, 2012 at 4:22 am
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      Hi Neil,

      Sorry you’ve had trouble with our translator. We have limited bandwidth for the service to prevent abuse. Hope you understand.

      QQ International Team

  • September 19, 2012 at 8:19 pm
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    i want to change my email address without losing my qq account .
    is there anyway to do it?

    • January 7, 2013 at 7:10 am
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      I need to know this as well…. thanks.

  • September 20, 2012 at 7:19 am
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    How do I cahnge my nickname?

    • September 27, 2012 at 4:13 am
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      Just go to your profile and click on Nickname to change it.
      If you don’t know how to open your profile, please take a look at this post – http://blog.imqq.com/?p=113

  • September 23, 2012 at 2:22 am
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    I have received the qq No. But how I put my password. Thanks

  • September 23, 2012 at 4:59 pm
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    I just sign up qq, but very disappointed, i cannot sign in at all , the whole screen do not move , what’s wrong?

  • September 24, 2012 at 11:41 am
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    to customer care

    Some 1 entering in my QQ zone and written wrong words i want to block that person
    please tell me how to do >?

    that strange person is not in my contact list

  • September 26, 2012 at 2:13 pm
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    I feel dumb for asking, but where can I view what my QQ number is?

  • September 26, 2012 at 8:52 pm
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    Can you help why cant i see my new and old e-mail in my QQ e-mail box ; Where can i click to find out what heppen because it was working in the past ,

    • September 27, 2012 at 12:56 am
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      Good after noon i still waiting your reply thank you .

  • October 4, 2012 at 11:09 pm
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    In the newest QQ Intl. SETTINGS | FILES AND HISTORY there is a selection called “Please select a directory to save your Personal Folder to”. The problem is I have changed this to the “Custom” setting there and have changed the Custom location several times. So I have many folders with “Personal Folders”. How do I merge these together to one location so that all my info is available?

    • October 17, 2012 at 9:16 pm
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      I have forwarded your question to our customer service and they will email you the answer directly.

      • October 25, 2012 at 11:52 pm
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        no answer yet

        • November 23, 2012 at 4:11 am
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          still no answer

  • October 6, 2012 at 7:17 pm
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    Thanks for finally writing about > FAQ | QQ International < Loved it!

  • October 7, 2012 at 3:11 am
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    How can I delete friends using my iPad app?

    • October 17, 2012 at 9:23 pm
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      Unfortunately, QQ International doesn’t have an iOS version yet. If you’ve already installed QQ International on PC, you can delete contacts on PC and they won’t appear on your iPad list. If you only have it on iPad and you can’t read Chinese, you may need to find a Chinese friend who can help you.

  • October 8, 2012 at 8:48 am
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    anyone knows where can I get a MSI installer for QQ International or how can I slipstream to my installer? TIA!

  • October 12, 2012 at 2:47 pm
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    If I have a person’s name, age, and where they live, is it possible to search using all these criteria to find them?

    • October 17, 2012 at 8:41 pm
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      You can go to Find Friends and then Make New Friends tab to search by criteria.

  • October 13, 2012 at 8:50 am
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    How I can post my pictures and vedios to Qzone?

  • October 14, 2012 at 9:39 am
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    hola!!

  • October 14, 2012 at 9:43 am
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    I’m new n QQ, I living in USA, I from Mexico, I study Business Managment Administration, I study English and I’m a Assisten Manager so I don’t have to uch some time to make friends. I trying to make some friends n QQ.

  • October 17, 2012 at 11:01 pm
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    I have QQ International, my friend in china wants to add me, I gave them my qq name and number but have not seen anything frommqq to request to be added to my contacts. How can I fix this?
    thanks, Paul

    • October 18, 2012 at 1:12 am
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      Please double check with your friend to see if s/he did indeed add you. We are unaware of any technical issues for that function. Also, you may try to add your friend from QQ International by searching his/her QQ ID.

  • December 22, 2012 at 10:31 am
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    Please help or tell me where to go to get my problem resolved.
    When I am chatting and I enter my comment, then I translate and then I “click” send to my recipient, my comment is then sent to the recipient but my chat screen then blank as if I had not been chatting at all. I then have to relaunch the chat and it is as if I am starting to chat all over again with that person. Is there a setting somewhere that is in error?
    This is very annoying. All help is sincerely appreciated…Gary

    • December 24, 2012 at 7:44 am
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      To further clarify my problem…When I click “send” my comment is sent to my recipient but I am immediately exited out of QQ. I then have to click on the penguin icon to reboot the chat session. Once there, it is like starting the chat all over. The current chat is gone but it is in chat history. This is very annoying. Would you please help me? Thanks, Gary

    • December 25, 2012 at 11:08 pm
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      Dear Gary, we’ve asked our developers and it could be a connectivity problem. Basically there must be an interruption/glitch when your computer is polling data from the translation server we use. Please try again. Are using any sort of VPN or tunnel by any chance? Where are you based? Here in Shanghai it seems to be working just fine.

  • December 22, 2012 at 11:50 pm
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    tryed useing qq 1469749725
    email address nothing happen ,can’t sign in site ,what do i have to do get it working

  • December 23, 2012 at 10:21 am
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    is any one here?

  • December 23, 2012 at 10:27 pm
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    Hi. I am using the program more that 2 years before. I have a problem with a new option. This is the microphone for groups. My others friends haven´t problems, but they are using the chinese version. I can´t go inside of the rooms for speak with them. One chinese friend try to find the problem and he tell me that I didn´t recive the invitation for get into of this room. Please, could you help me to solve the problem?
    I am using windows Vista of 32 bits.
    Thanks

  • December 24, 2012 at 7:54 am
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    Why QQ chat shuts down when I click on Message history everytime I try it?

    • December 25, 2012 at 11:03 pm
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      Hi Willy, have you tried getting in touch with our customer service? Sounds like you have spotted a bug, it’d be useful if you could provide the customer service with further information such as your configuration, operating system, etc.

  • December 27, 2012 at 7:44 pm
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    Can QQ international V1.6 work on Windows 8?

    • December 27, 2012 at 11:12 pm
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      Sure! It works.

  • January 2, 2013 at 2:35 pm
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    I am new here. Dont know why I open an account but still cannot access.
    Shirley

  • January 4, 2013 at 10:27 pm
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    pls advise how to on the pop up in this QQ

    • January 8, 2013 at 7:52 pm
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      Hi Fazly, can you please be a bit clearer?

  • January 6, 2013 at 5:59 pm
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    Hi!!!!

  • January 11, 2013 at 12:27 am
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    QQ always be killed by Comodo Firewall 2013. How to solve this problem?

  • January 16, 2013 at 5:05 pm
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    I have 3 questions. [1] when I sign in I can’t move on from there and it always says I am already signed in no matter how I try to sign out. [2] The volume on my end is fine but I have to shout to be heard, so how to turn up volume? [3] I can recieve calls but can’t find out how to make a call. Thanks in advance for any help you can give.

  • January 18, 2013 at 12:27 am
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    how can we use wechat application in qq messenger application box?how can scan qr code?

  • January 18, 2013 at 10:59 am
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    How do I add my friend’s qq id to my contacts? He sent me his id but I can’t add.I use qq international.

  • January 18, 2013 at 8:20 pm
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    確認、調べて回答願います。 QQ〔旧〕番号–2481886529 へ 2012年1月か2月 発信者名-中国国籍–桂華様

     のQQ番号を確認連絡されたし。 空建夫、現在 新‐QQ番号 -2561349799 以  上。

  • January 22, 2013 at 3:50 am
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    Hi, I am new to QQi, chines QQ users can be conneccted to QQi

    • January 22, 2013 at 6:21 pm
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      Sham thanks for joining! Of course all users from all nations can connect to QQ. On QQ International you find them all… as long as they have a QQ account! And if they don’t, feel free to invite them! 🙂

  • January 22, 2013 at 5:26 am
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    OMG… what can i do? How can I find my QQID again? I forgot it when I make account

  • January 24, 2013 at 6:05 am
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    hi

  • January 24, 2013 at 7:47 am
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    my Account temporarily suspended please help me and reactivate my accounty my qq number is 2405725621

  • January 29, 2013 at 11:25 am
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    Hi, my friends’ online status are messed up. Some of them should be shown as iphone or ipad online which means their avatars should be shown with a small device icon, but apparently not on my Int QQ 1.6, they are all shown as online with computer (pure avatars without device icon). How to fix it ??? Pls reply asap. Thx a lot.

    • January 31, 2013 at 6:48 pm
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      Is this problem fixed?

      • March 23, 2013 at 4:23 pm
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        I have the same problem, and see that three months ago there was no answer. Where can I find info for corrections?

        • May 27, 2013 at 10:03 am
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          Thanks, the problem is solved

  • January 31, 2013 at 6:39 am
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    i like it thbanks to qq at last now i want to rty it

  • January 31, 2013 at 7:35 am
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    Hi,

    I am using QQ international on windows system but also on Apple mac OSX 10.7.5 this version is not the same as the windows, like the chinese translation, or to select another webcam. I don’t like my default webcam on my apple, I want to select a different cam on my OSX 10.7.5.. Please help

    • January 31, 2013 at 6:32 pm
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      Hi Alcide, the Mac version is not the same as the Windows one – correct. We’ll be work on that soon… don’t worry. Stay tuned and don’t forget to check QQChat in the meanwhile: http://qqchat.qq.com

  • February 2, 2013 at 12:16 pm
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    Hello,
    in my computer to type the “?” is necessary that i type “ctrl+w” but it closes the window, what can i do to solve this problem?

  • February 3, 2013 at 6:27 am
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    hiiiiiiii

  • February 3, 2013 at 9:02 pm
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    hi
    i reciv my qq number n i forgot my password.pls help

  • February 4, 2013 at 6:26 pm
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    How can we receive more than 20 messages in a group when login QQIntl1.6?

  • February 6, 2013 at 1:44 am
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    First time. I hope I will enjoy it.

  • February 6, 2013 at 6:21 pm
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    Is it possible to add a maximize-button to the main window with the contact list? Sometimes my laptop just maximizes the window by accident and then I can’t go back to the normal window size because there isn’t any button for that. Also the contact list doesn’t show up in my task bar (Windows XP) so I can’t use right click or something like that.
    I always have to shut down the whole program and start over again.

    • February 16, 2013 at 10:55 pm
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      Thanks for the suggestion, we’ll consider it for sure 🙂

  • February 7, 2013 at 11:31 pm
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    I can’t activate my QQ mail… It always says “server error” 🙁 any idea how to make it work?

    • February 16, 2013 at 10:54 pm
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      Hi Dush, no server problems over here. Have you tried our Customer Service at qqimail@tencent.com?

  • February 8, 2013 at 11:08 am
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    Hi!

    Love this program! great job..

    Would love to see saving of chatwindow settings (size and location on your desktop) (now if you close a chatwindow and reopen it again you need to set it to your likings again and again..)

    Also setting custom Font and size changes sould be made possible!

    Keep up te great work. This program is already far more better than MSN and SKYPE!

    Greets.

    • February 16, 2013 at 10:52 pm
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      Dear Thefun, thanks a lot for your support! Please tell your friends and invite them to join QQ International. Have you checked out our new QQ Chat app at http://qqchat.qq.com ?

  • February 14, 2013 at 12:36 am
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    I’ve already set my QQ display ID to be that string of QQ numbers, yet my email address which I used to sign up for this QQ acc is still open to public. People are able to see my email which I did NOT permit QQ to exhibit to the general public or even to those on my friends’ list. There is a reason why I am using QQ and not msn–I categorise my modes of contacts with various softwares, hence I do not want people on my QQ account spamming my msn inbox. So why not give us the privacy that we deserve and keep our emails off our QQ profiles. If the admins even read this at all. I do believe no part of the installation actually asked for authorisation to publicly display my email account. Thank you.

    • February 16, 2013 at 10:44 pm
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      Dear Ame, thanks for taking this issue to our attention. You can simply open your profile details page (click on your profile picture -> “My Profile” window), and then click on the little icon next to the “Account” labelled field. This will take you to a page where you can select how to display and signal your presence to the rest of the QQ community, and choose whether to show or not your email address. Please notice that you need to restart the QQi client for your choice to take effect. We take privacy and safety to heart, as well as our users’ opinions – they fuel our product and push us to do better.

      • February 17, 2013 at 10:49 am
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        Thank you for your speedy response. With all due respect, I tried every means possible including the one you’ve suggested, the only way to hide my email was to untie my QQ account from my registered email–this signifies me having to memorise that string of numbers for future logins. That did not bode well with me, so I’ve dumped the account after all futile attempts, and registered a new one under a qq email address. I sincerely hope you do something about this soon, privacy and customer experience is something that should be prioritised.

        • February 17, 2013 at 6:22 pm
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          Dear Ame, we’ve backlogged your problem and we escalated it to our engineers. They said nobody else but yourself and other contacts who have already added you as a friend will be able to see your email address after you’ve selected not to show it. You can get in touch with us on our Facebook page at http://www.facebook.com/qqinternational and send us a private message with your QQ number, so that we can run some tests. Very sorry about this issue, and particularly because you had to register a new account.

          • February 19, 2013 at 4:38 am
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            Thank you for your reply once more. That is exactly my issue. I have not authorised this software to display my email account, not even to my friends on QQ. I do not want my registered email account to be made available to QQ contacts because then they would be flooding my email instead of leaving me messages with QQ. And that is exactly what they did.

  • February 14, 2013 at 1:54 pm
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    good

  • February 15, 2013 at 7:01 am
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    I wonder how to include interrogation in the chat window, because when I enter the action, my window closes. My keyboard is Brazilian Portuguese.

    • February 16, 2013 at 7:18 pm
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      Hi Djamila, can you please send us a mail at qqimail@tencent.com and provide some details? This sounds a bit odd. Thanks

      • May 22, 2013 at 7:04 am
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        The chat window always close by itself after I send the message, this situation only occurs for some of my qq contacts.

  • February 17, 2013 at 4:54 am
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    hello, i’m new to QQ. I was trying to send a voice message to my friend. it was sent, but she can’t hear it and so do i. i already set the microphone and speakers settings to it’s working settings, and i already tested it. But when it comes to sending a voice message, it records nothing. Anyone can help me ?

    N.B : i use laptop, and my friends use QQ one phone, but does that count ?

    Thank you in advance

    • February 17, 2013 at 4:56 am
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      correction : i use laptop and my friend use QQ on phone, but does that count ?

    • February 21, 2013 at 11:45 pm
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      Hi Uedan, there shouldn’t be any problems… perhaps there’s a hardware malfunctioning of some sort?

      • February 23, 2013 at 7:19 am
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        Thank You Kindly for your reply 🙂

        No, there is not. I could make a call, and talked well 🙂 No malfunction on microphone or speaker. But until now, i still can’t hear my own voice message. It was sent, but when i play it, i can’t hear it..

        Thank You in advance

  • February 18, 2013 at 11:15 pm
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    I like QQ International because of easy contacting friends at all over the world in second and widen my knowledge for life.

    • February 21, 2013 at 11:44 pm
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      Thanks! Please tell all your friends about us and don’t forget to try QQ Chat at http://qqchat.qq.com

  • February 21, 2013 at 3:10 am
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    how to add qq messenger link to my website

    • February 21, 2013 at 11:34 pm
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      Feel free to add a link on your site and perhaps use some visual element when doing so. Something like a badge showing your QQ number. This will let your visitors download and join QQ to contact you 🙂

  • February 26, 2013 at 10:38 am
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    I was in china for 2 month. one of my chinese friend open an qq account in my phone. he openned a qq account for me and chose a password and my qq aplication was open everyday so i didnt need to put my password every moment. Now i lost my phone and i dont know how can i recover my qq account please help me!!!
    qq number: 1592892934

  • February 28, 2013 at 12:34 pm
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    Hi. I was just wonder when someone send a fiend request does that person automatically becomes your friend or does he/she have to approve of it first and also how can you tell if someone has accepted your friend request or not?

    • March 3, 2013 at 7:15 pm
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      Dear Angel, it really depends on the privacy settings. Each user can decide whether to accept all invitations, set up an approval system etc.

  • February 28, 2013 at 5:19 pm
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    Very good

  • February 28, 2013 at 5:21 pm
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    I don’t need more information

  • March 3, 2013 at 3:18 am
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    i want to start enjoying QQ like others do base on the comments i do read

  • March 8, 2013 at 5:01 am
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    when my friend using iPhone。It can not show

  • March 9, 2013 at 8:31 pm
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    I cannot figure out how to see my profile settings. I tried to log in but it says I am already log in. So i don’t know how to get to my profile. I am so fustrated and confused.

  • March 17, 2013 at 9:38 pm
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    people cannot add my qq id but i can add them please help me to solve this problem

  • March 18, 2013 at 1:47 am
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    Hola, queria saber porqué no puedo conectarme desde otro ordenador, la cuenta de usuario y contraseña que me enviasteis por email, la pongo en otro ordenador, y no me deja acceder, no lo entiendo 🙁

  • March 19, 2013 at 6:08 am
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    can somebody tell me how to stop the ‘today’ news window from popping up every time i launch QQ

    • April 6, 2013 at 10:01 pm
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      Hi Susan, right now there’s no way of turning it off, but we’ll implement an on/off switch in the near future 🙂

      • May 28, 2013 at 9:28 pm
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        When? It’s so annoying

  • March 22, 2013 at 1:55 pm
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    I cannot keep qq up and running. I sign in and it stays on for about 30seconds and shuts down. No warning or error codes? Please help.

    • April 6, 2013 at 9:32 pm
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      Hi Nick please provide us with your full details (qq number, email, system specs and QQ version) at qqimail@tencent.com

  • March 24, 2013 at 4:54 pm
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    i was talking in qq, but suddenly qq closed and showed an error occurred, i relogged and afther this, everytime i send a message qq close automatically, rly hard to have a conversation. how to solve this problem? more one question, i use notebook, to write “?” i need press “alt gr” + ” W”, but when i do this, qq automatically close. how to solve this ?

      • May 30, 2013 at 7:39 pm
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        This same issue is happening to me. It must be some hotkey that when we press Alt Gr + W makes QQ window close.

  • March 25, 2013 at 6:38 am
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    Could u pls tell me how to sort the contacts by online then offline? I reinstalled QQi so many times,but the QQi sort my contacts by usename only.I really appreciate if u could help me. Thanks very much.

  • March 27, 2013 at 2:33 am
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    Hi, buddy
    I wonder that how to display the icons of the cantacts whose status now are logon together, and at the same time, those who not log will get to the bottom of the group.

  • March 27, 2013 at 9:48 pm
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    Hello, i created qq account 15 days ago. I saved qq history to a default folder. One day, qq history suddently disappeared. I check Message History but it is blank. I do not delete or update qq. What is the reason pls? How to get back history and prevent this happen again?

    Thank you in advance.

  • March 28, 2013 at 1:20 pm
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    qq message The message is too long. Please separate it into several parts and send again.

  • March 28, 2013 at 6:13 pm
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    I’m disappointed for QQi’s services

    • April 6, 2013 at 9:26 pm
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      Hi Erick, I’m sorry about this and we’d like to provide you with a better service. What has happened? Please provide us with more feedback and we’ll immediately try to tackle your problem. Unfortunately if you aren’t specific we won’t be able to improve 🙂

  • March 29, 2013 at 3:37 am
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    I want to know about qq and perhaps be a user.thanks

  • April 4, 2013 at 1:48 am
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    hi

  • April 7, 2013 at 4:28 pm
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    Disappointed as well. Instead of the solving of my problem my comment was deleted

    • April 7, 2013 at 4:31 pm
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      sorry, just didn’t see the moving of the comment. I’m confused to abuse so early.

  • May 13, 2013 at 6:21 am
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    nothing

  • May 18, 2013 at 5:54 pm
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    Can anyone tell me what the QQ stands for,thx..

  • May 19, 2013 at 7:55 am
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    I’ve tried to register for QQ International all morning, but all it says is “Sorry, server is busy. Please try again later.” Is the server really busy? How long would I have to wait? I’ve already downloaded QQ International. I just need to register.

  • May 22, 2013 at 11:29 pm
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    Hi,
    can some body please tell me how to retrieve qq number. i forgot my qq number. i remember the password but i can’t remember my qq number. so it will be thankful and helpful if you can help in getting my qq number back.

  • May 24, 2013 at 7:44 pm
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    When I open QQ and it signs in….it automatically closes?? What could this problem be?? Any help would be appreciated

  • May 25, 2013 at 9:25 am
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    hi, after i have upgraded my international qq to the last version it is impossible to see qzone of my friends because qq immediately stops to work

  • May 27, 2013 at 2:40 am
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    My verification code won’t work please help!

  • May 28, 2013 at 7:47 pm
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    Okay. I got the chat feature working. I am still learning how this all works and figuring things out by trial and error. It keeps getting easier. Thank you.

  • October 24, 2013 at 9:08 pm
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    hi

    i have added a contact and they have added me but it shows us both as being offline when we are both online trying to chat but nothing happens, can someone please assist?

  • December 20, 2013 at 8:26 pm
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    1 – when I startup my computer, there are always 2 login windows that appear. 1 of them signs me in and disappears normally, but the other remains there, waiting for me to sign in. I must close that window manually each time. How can I stop the 2nd login box from appearing?

    2 – when I first login to qq, I always receive a message from someone who is not in my contacts. I cannot block this, as he is not in my contacts. I used to be part of a discussion group, which is where this is originating, but I quit that group months ago. How can I stop these messages?

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