How To Recover or Change My QQ Password?

Have you lost your QQ password? There is a variety of ways for you to recover it. Please visit the QQ Security Center and make sure you follow all the on-screen instructions. Once you’ve visited our Security Center you can choose the best recovery option for your case.

We’ve tried to make the process as easy as possible. Our corporate commitment and policy puts users’ security first, so excuse us in advance should you find the whole procedure very detailed: it’s for your own good.

We strongly encourage you to setup the additional security questions and ID protection offered by our Security Center to strengthen your account. This simple action will greatly simplify any future modification to your account details or credentials.

If you can’t retrieve your password via the Security Center, it regrets us that you’ll have to create a new account. We’re very sorry for the inconvenience.


12 thoughts on “How To Recover or Change My QQ Password?

  • October 10, 2012 at 2:21 am

    Thank you for your response. However, i still did not manage to reset my password, i seem to get stuck on step 3.

    The other problem is that, even when i sign up for a new account, i never receive the Activation mail, after more than 24 hours.

    Is there a better way of doing this?

  • October 29, 2012 at 9:12 pm

    Trying to reset my security questions.

    Yea, these instruction are incomplete. I can’t pass step number 3, asking for QQ numbers. What is that about?

  • January 5, 2013 at 7:14 pm

    Thank you very much for these directions. Hopefully, we will receive the email to reset the password. I will take care of the protection system as soon as possible. I will write down the password in a safer place this time……

    Again! Thank you for your able assistance! We look forward to using QQ with our Chinese friends!

  • January 16, 2013 at 8:10 pm

    actually the name of the cities are in chinese and i dont know which is shenzhen and which is guanzhou so it is difficult to make sure which one i even dont know which one i click my self 13424298122

  • January 25, 2013 at 10:48 am

    I’ve tried to reset password once and the request was rejected because I didn’t include good friends’ account numbers. I am using QQ because I use the iPhone app “WeChat”. I tried entering the WeChat account number, the person’s actual mobile phone number, and both were rejected. There is no way for me to know the person’s QQ account number because I can’t see it. 好友的Account在WeChat沒看。

    • January 31, 2013 at 7:22 pm

      Hi AJ, I’m not entirely sure what your problem is… can you explain the entire situation to our customer service at please?

  • March 6, 2013 at 11:11 am

    I used Google’s translate function to translate the screens so I could understand what was expected. I opened a new browser window then went to, selected the ‘more’ menu item at the top, and then selected translate. On the translation screen I selected Chinese and left English as the target. I could then highlight a web page, copy with Ctrl c, go to the translate page, paste with a Ctrl v and the translation would show.

  • March 6, 2013 at 11:34 am

    Well, I got the email, entered the receipt and certificate but got stopped on the next page, setting security questions. Unfortunately I cannot copy items in the 3 question selection lists so I cannot translate the selections… bummer…

    What now?

  • March 7, 2013 at 9:55 pm

    I welly
    I am originally from Indonesia
    I live in Indonesia
    I want to ask
    I forgot my password QQ
    all the instructions but once you send error
    My QQ: 2557386385
    I ask respectfully submit that in the new password
    because more 1 week I did not use QQ
    all my business associates are in contact QQ
    once again I beg
    send a new password in order to QQ
    because all the producers that you suggest or give me the run but have always error
    I was pleading for help admin QQ

  • March 10, 2013 at 8:04 am

    I forgot my password for my email

    is there any way to get it back on my email.
    Muhammad Sajjad.

  • March 10, 2013 at 11:55 pm

    So all this information is on ‘Step 1’ after I finish entering all the details it then takes me too ‘Step 2’ the new next page and I see there is a ‘Step 3’ and a ‘Step 4’. So what do when I get to ‘Step 2’? I never got to the ‘Your request is submitted page’ you have a picture of.

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